How can we help?
Found a bug, stuck on a level, or have an idea for the game? We read every message.
We reply as soon as we can, usually within a few working days. You can write in English or Nepali.
Help us fix it faster
When you report a problem, please tell us:
- your phone model and Android version,
- the game version from Settings (for example 0.1.0),
- what you did, what you expected and what happened,
- a screenshot or a short screen recording, if you can.
Before you write
The game will not start or closes by itself.
Restart your phone and make sure it has some free storage. If it still closes, write to us with your phone model; that helps us find the cause.
The game feels slow on my phone.
Close other apps and keep the phone cool. Tell us your phone model so we can tune the game for it.
I lost my progress.
This version keeps progress on the phone. Uninstalling the game or clearing its data removes it, and we cannot bring it back.
When does online play come?
Online play (1v1 and playing a friend with a room code) arrives with the online update, which is being tested now. The version in the store today plays offline.
My connection dropped in an online match.
The game waits 30 seconds for you to come back and continue the match.
Is online play fair?
Every shot in an online match is checked by our server, so nobody can cheat. If you still see something odd, write to us.
How do I delete my data or account?
Something about the game is culturally wrong.
Please tell us. We want the game to respect how you played गुच्चा.