Your data in GUCHHA
Last updated: 13 November 2026
1. Who we are
GUCHHA is made by Matrix Softech Pvt. Ltd., Lalitpur, Nepal ("we", "us"). This policy covers the GUCHHA app and this website, guchha.mstech.com.np. Questions go to [email protected].
2. Offline play (the current version)
Every mode in the current version runs on your phone without the internet. Your settings, levels, stars and other progress are saved only on your phone. We do not receive them, and the app does not contain advertising or analytics tools.
To remove this data, uninstall the game or clear its storage in your phone's settings.
Google Play, which delivers the app to you, handles data under its own privacy policy.
3. Online play
Online matches need our game server (they arrive with the online update; the version in the store today is offline). When you use them, we handle the following:
| Data | What it is | Why |
|---|---|---|
| Guest account | A random account ID and a random install ID that the app creates for you. No name, email or phone number is needed. | To recognise you between matches and keep your progress. |
| Match records | Who played, the shots each player made (aim, power and spin), the result and rating changes. | To run fair matches, check results, handle appeals and stop cheating. |
| Technical data | Your IP address, approximate country, app version and device platform (Android or iOS). | To connect you, pick a nearby match region, limit abuse and keep the service secure. |
| Quick-chat | The preset messages you choose during a match. There is no free-text chat. | To show them to your opponent. |
We do not collect your contacts, photos, precise location, or payment details. If we add sign-in with Google or Apple in the future, we will receive only an account identifier from them, never your password, and we will update this policy first.
4. How we use data
- to run the game and its online matches,
- to keep play fair and detect cheating,
- to protect the service and players from abuse,
- to fix problems and answer your messages.
We do not sell your data, we do not use it for advertising, and we do not build advertising profiles. Where the law of your country requires a legal basis (for example GDPR in the EU and UK), we rely on providing the game you asked for and on our legitimate interest in fair and secure play.
5. Who we share it with
- Cloudflare, which carries traffic to our servers and this website and protects them from attacks. It processes your IP address for that purpose.
- Our server hosting provider, which runs the computers that store online play data for us.
- Google and Apple, which distribute the app under their own terms and privacy policies.
- Authorities, only when the law requires it.
These providers may only use the data to provide their service to us.
6. How long we keep it
| Data | Kept for |
|---|---|
| Your account and progress | Until you delete the account. A guest account that has not signed in for 12 months is deleted automatically. |
| Shot-by-shot match records | 90 days |
| Match results | 24 months |
| Security logs | 90 days |
| Server logs | 14 days |
| Support emails | 180 days after the conversation ends |
7. Your choices and rights
You can delete your online account at any time; see Delete your account and data. You can also ask us to access, correct or delete your data, or object to how we use it, by writing to [email protected]. We answer within 30 days. If you are unhappy with our answer, you may complain to the data protection authority in your country.
8. Children
GUCHHA is made for players aged 13 and over. We do not knowingly collect personal data from children under 13. If you believe a child under 13 has used online play, write to us and we will delete the account.
9. Security and where data is stored
All online traffic is encrypted (HTTPS). The app keeps its sign-in in your phone's secure storage. Only a small team can reach our servers. Our servers may be in a different country from yours, for example in Asia, and we protect the data in the same way wherever it is stored.
10. This website
This website uses no cookies and no analytics, and it sends no requests to other websites — its scripts and styles are served from this domain only. Cloudflare processes your IP address to deliver the pages. The small marble game on the home page saves your best streak only in your own browser.
11. Changes and contact
If we change this policy, we will update the date at the top. If the change is important, we will also tell you in the app before it takes effect.
Matrix Softech Pvt. Ltd., Lalitpur, Nepal · [email protected]